We support your CSR team!

💼 Trusted by Trade Pros Nationwide

Remote CSR Services Built for HVAC, Plumbing, Electrical & Pest Control Companies

At Call Pros Plus, we do more than just answer calls—we plug directly into your business like an in-house team.

✔️ Overflow & After-Hours Answering
✔️ Virtual Dispatching & Call Center Backup
✔️ Outbound Campaigns to Book Jobs & Sell Memberships
✔️ Emergency CSR Coverage (Nights, Weekends, Holidays)
✔️ CSR Coaching & Training to Boost Performance

Our team is 100% U.S.-based and trained to support the trades with speed, professionalism, and care.

🛠️ Real humans. Real results. All in the trades.

[Schedule a Free Consult]

Never Miss a Call Again: 24/7 U.S.-Based CSR Support for HVAC, Plumbing, Electrical & Pest Control Businesses.

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Outbound Campaigns designed for your needs

Starting at $2 per customer

Graphic advertising Call Pros Plus, a company providing CSR services for HVAC, plumbing, electrical, and pest control companies. Features a female customer service representative with a headset, service list including overflow, dispatching, outbound campaigns, emergency coverage, and training, and a green "Schedule a Free Consult" button.

Pre-Schedule for a 10% discount

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Pre-Schedule for a 10% discount 〰️

What can we do for you and your team?

We’re here to support your in-house CSR team—not replace them. We offer flexible service packages tailored to your business goals. Whether you're launching an outbound calling campaign to boost memberships and re-engage customers, training your CSR team for better results, or need dependable on-call support, we can personalize the experience to fit your needs. Our goal is to help you increase conversions and ensure you never miss a call—or an opportunity.

Outbound calls for HVAC companies

Emergency on-call CSR/dispatcher

Never miss a call with our emergency CSR coverage for service companies and trade businesses. We provide live after-hours, weekend, holiday, and vacation call handling to ensure your customers always reach a real person. Stay covered when you need it most—contact us today!

🔹 After-Hours CSR Coverage

📅 Weeknights (Mon–Fri, 5 PM–7 AM): $70/night
📆 Full Weekend (Sat 7 AM – Mon 7 AM): $350 flat
🗓 Full Week (5 Nights + Weekend): $700/week
📅 Monthly Coverage (4.33 weeks): $3,031/month
💰 Prepay Discount: 10% off → $2,727.90/month

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🔹 Weekday & Overflow CSR Support

🕘 Full Weekday Coverage (7 AM–5 PM): $200/day
📞 Overflow Only (light call volume): $100/day

💰 Prepay Discount: 10% off

service company answering service
Trade company call center support

CSR Training Program

Elevate your customer service reps with expert-led training that’s built for the trades. Our sessions are designed to strengthen phone skills, increase booking rates, and help your team confidently promote memberships and handle objections—all while staying aligned with your brand’s voice.

💡 $150 per session, per CSR

  • 1 remote session per week (1 hour)

  • 4-week minimum commitment

  • Covers booking strategies, upselling memberships, and handling tough customer scenarios

  • On-site training available — pricing provided upon request

Whether you’re training a new hire or leveling up your current team, our coaching is hands-on, results-driven, and tailored to your company’s specific goals.

Outbound Campaigns

Looking to boost bookings during the slow season or reconnect with past customers? Our outbound calling campaigns are fully customized to meet your goals—whether it’s promoting memberships, reminding customers about seasonal tune-ups, or following up on unsold estimates. With real human callers and updates made directly in your software, we help you drive more revenue without adding to your in-house workload.

🔹 Outbound Calling Campaigns

📣 1 Attempt: $2 per customer
📣 2 Attempts: $4 per customer
📣 3 Attempts: $6 per customer

Includes:

  • Past customer reactivation

  • Membership promotion

  • Seasonal reminders (AC tune-ups, heater checks, etc.)

  • Full reporting with results

  • Updating customer account info in your software (ServiceTitan, Jobber, Housecall Pro, etc.)

Schedule your consultation

Talk with our expert customer service team to address your unique needs efficiently. Our professionals are ready to provide tailored solutions to enhance your experience.

HVAC Dispatch customer service

Schedule Consultation

✅ 100% Human Customer Service
Every call is answered by a real person who understands your business and values your customers, providing a personal touch that sets your company apart.

✅ Professional Dispatching Services
We don’t just take messages—we schedule appointments, dispatch technicians, and manage customer communication so your operations run smoothly.

✅ 24/7 Emergency & Flexible Coverage
Our services include after-hours, weekend, holiday, and vacation CSR support, ensuring you never miss an urgent call or business opportunity.

✅ Virtual Office Support & Customer Relations Management
Beyond answering calls, we assist with customer follow-ups, service reminders, and proactive outbound calls to help businesses retain customers and boost revenue.

✅ Affordable, Scalable Call Handling Solutions
We offer customizable packages with full-time, part-time, and emergency-only CSR options, allowing you to get the coverage you need without overpaying.

✅ CSR Coaching & Training Services
We don’t just support businesses—we help them grow. Our coaching and training services ensure your customer service team is skilled in call handling, sales conversion, and customer retention.

✅ Reliable, U.S.-Based Customer Support
Our remote dispatchers are real people based in the U.S., ensuring clear communication, industry expertise, and top-tier customer service.

Why Call Pros Plus Stands Out