About Us
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Hi, I’m Tajuanna McElyea.
I founded Call Pros Plus in Oklahoma City with a passion for small businesses and customer-service excellence. I saw how quickly missed calls, short staffing, and inconsistent follow-up could cost good service companies valuable opportunities.
Call Pros Plus was created to give business owners dependable, professional support without losing the human touch. Our U.S.-based remote CSRs work inside your software, follow your processes, and represent your company like part of your own office.
We’re here for emergency coverage, planned absences, busy seasons, outbound projects, and the everyday moments when your team needs reliable backup.
Founded by Tajuanna McElyea from Oklahoma City, OK, a passionate advocate for small businesses and customer service excellence. Call Pros Plus was created with the mission to provide businesses with reliable, professional, and efficient outbound and inbound call support. We're here for emergency coverage, planned vacations, and special projects requiring outbound calls. Our trained agents are ready to help businesses of all sizes thrive with our flexible solutions. We are your PREMIER answering service plus so much more….
Who We Are
Why Call Pros Plus Stands Out
✅ 100% Human Customer Service - Real people who understand your business
✅ Professional Dispatching Services - We schedule, dispatch, and manage communications
✅ 24/7 Emergency & Flexible Coverage - Never miss an urgent call or opportunity
✅ Virtual Office Support - Follow-ups, reminders, and proactive outbound calls
✅ Affordable, Scalable Solutions - Customizable packages to fit your needs
✅ CSR Coaching & Training - Help your team excel at conversion and retention
✅ Reliable, U.S.-Based Support - Clear communication and industry expertise
"What happens when your dispatcher calls in sick?"
STOP REVENUE LEAKS! Our team seamlessly fills the gaps so you never lose a call or an opportunity.
Why Choose Call Pros Plus?
Affordable, scalable solutions with U.S.-based support and industry expertise
Customized Pricing
We offer flexible pricing models to match the specific needs of your business. Whether you prefer pay-per-call or a monthly package, we ensure your investment in customer service is maximized.
24/7 Coverage
Round-the-clock emergency support means your customers always reach a real person.
Trade Experts
Our team’s firsthand experience in the trades industry means we understand the intricacies and nuances of customer service in a way that others cannot replicate.
Efficient Solutions
From emergency CSR coverage to monthly outbound services, we provide scalable solutions that grow with your business, ensuring that you always have the support you need.
How We Support Your Business
CSR Training Program
Elevate your customer service reps with expert-led training that’s built for the trades. Our sessions are designed to strengthen phone skills, increase booking rates, and help your team confidently promote memberships and handle objections—all while staying aligned with your brand’s voice.
Outbound Campaigns
Looking to boost bookings during the slow season or reconnect with past customers? Our outbound calling campaigns are fully customized to meet your goals—whether it’s promoting memberships, reminding customers about seasonal tune-ups, or following up on unsold estimates. With real human callers and updates made directly in your software, we help you drive more revenue without adding to your in-house workload.
If You Need Help, Get a Consultation
How do we compare to cheap call centers?
Feature
Books jobs directly in CRM
Dispatches to techs
Follows up on leads
US-based, trades-trained CSRs
Real-time board updates
Cheap Call Center
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Call Pro Plus
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Needs Experience Call Center Services?
24/7 Support to Keep Your Business Running Smoothly
CONTACT US
Get in touch with us
We're here to answer your questions and provide the support you need.
info@callprosplus.com
512-409-6191
